We build smart technologies (Chatbot , AR , Intelligence Website) with AI to transform your business and daily life

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Localizing AI

## Responsibilities



**Customer Service Responsibilities list:** 


1. Manage large amounts of incoming phone calls 

2. Generate sales leads 

3. Identify and assess customers’ needs to achieve satisfaction 

4. Build sustainable relationships and trust with customer accounts through open and interactive communication 

5. Provide accurate, valid and complete information by using the right methods/tools 

6. Meet personal/customer service team sales targets and call handling quotas 

7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 

8. Keep records of customer interactions, process customer accounts and file documents 

9. Follow communication procedures, guidelines and policies 

10. Understanding of It products 

11. Able to provide support on the client location 


 
**Requirements and skills**

1. Fluent in English and Nepali language 

2. Excellent communication and presentation skills 

3. Ability to multitask, prioritise, and manage time effectively 

4. BCA, BBIS, BIM 

_*better having driving licence_

